Refund policy

At Colipse Coffee, every bag is roasted fresh to order. Because our coffee is a perishable, made-to-order product, we do not accept general returns. This keeps every order fresh and ensures the quality you expect in every cup.

For any questions about your order, contact us at contact@colipsecoffee.com. We typically respond within 1–2 business days.

Damaged or Defective Items

If your order arrives damaged, defective, or in unsatisfactory condition, we will make it right at no cost to you. Contact us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund — your choice.

Wrong Item Received

If we made an error on your order — for example, you ordered whole bean but received a fine grind or coarse ground — contact us within 7 days of delivery. We will ship the correct item immediately at no extra charge, or issue a full refund if you prefer.

This does not apply if the correct item was shipped as selected at checkout. For example, if you chose whole bean at checkout but intended to select fine grind, that is considered a customer selection error and is not eligible for a replacement or refund. Please double-check your grind selection before placing your order.

How to Request a Replacement or Refund

  1. Email contact@colipsecoffee.com with your order number.
  2. Include a brief description of the issue and a photo if applicable.
  3. Our team will review your request within 1–2 business days.
  4. Approved replacements are shipped within 2–3 business days. Refunds are processed to your original payment method within 5–7 business days.

Return Shipping

You do not need to return the original item. For eligible claims (damaged, defective, or wrong item), we cover all costs. No return shipping required.

Non-Eligible Returns

We cannot accept returns or issue refunds for:

  • Change of mind or personal taste preference
  • Orders reported more than 7 days after delivery
  • Opened bags with no quality defect

Refund Method

Refunds are issued to the original payment method. Processing time is 5–7 business days after approval. Replacements are offered as an alternative to a refund on all eligible claims.

Contact Us

Email: contact@colipsecoffee.com
We respond within 1–2 business days, Monday through Friday.